25th June 2018

Life as a CSA at Plas y Brenin

Written by Jack Nicholl

We're looking for enthusiastic individuals to join our amazing team!


There’s much more than meets the eye to Plas y Brenin, and it takes a highly dedicated, multi-skilled team to make it all happen. The centre is a 24/7 operation that is a teaching and sports facility, hotel, meeting venue, shop, restaurant, bar and more, all rolled into one incredible place. Our Customer Service Advisors (CSAs) work flexibly across the organisation, playing a vital role in keeping everything tied together.

From greeting customers on arrival to working behind the bar or in our equipment stores, they work to ensure anyone who visits us has the best possible experience. It’s a dynamic, exciting and hugely rewarding residential apprentice role in a business where there’s always something going on, and we’re looking for more amazing people to join our team.  If you end up working with us, you’ll learn a huge amount about what it takes to run a successful national sports centre, and undertake a Level 2 NVQ in Customer Service during your 12-month Apprenticeship. In your free time, Snowdonia will be your playground to explore, and there are always like-minded individuals around looking for their next adventure.


Find out more and apply

Case study: Matthew ‘Jam’ Walter

Before starting the CSA scheme at Plas y Brenin, I spent 4 years studying Automotive Engineering at Loughborough University. While there, I realised my love for the outdoors, and a desire to step outside of the normal blue-collar jobs. I decided at that point I would aim for a job in the military. In the meantime, I needed a job that would allow me plenty of time to stay active and help me in my aspirations to become more qualified in the outdoors.

Working as a CSA at Plas y Brenin has given me unparalleled access to some of the best outdoor professionals in the business.

It has also put me in an environment where there is always someone psyched to get outside and adventure. Whether it’s climbing, scrambling, kayaking, biking, SUPing, swimming, running and so on, Plas y Brenin is a family of like-minded people who just have a desire to enjoy the outdoors through whatever means possible.

One of the big benefits included with working as a CSA, is the access to outdoor qualifications. While working at Plas y Brenin, I've done the following:

  • British Canoeing 2 Star Award

  • British Canoeing Paddlesports Instructor

  • Mountain Leader training

  • Rock Climbing Instructor training

  • Jonathan Conville Alpine Mountaineering course

As my time at Plas y Brenin now draws to a close and I look at what to do next, my plan is still to join the army, but now with a host of outdoor qualifications and experience that I could have never dreamed of gaining anywhere else.

One of my big worries when applying to the Army was knowing how intensive and time consuming the application process was. These concerns were quickly quelled though, through the unwavering support of everyone who works at the centre. Whenever I’ve needed time off for an assessment or otherwise, it has never been an issue, and has taken so much stress out of the process that I know would have caused issues at almost every other place of work.

So all that is left to say really is ‘Thank you’ to the Brenin for what has been one of the best 12 months (and counting) of my life. I’ve made friends I will keep for life, and I know that no matter how many years go by before I am inevitably back, I will always be welcomed back with open arms and undoubtedly a pint!