Job Title: General Assistant

  • Hours of Duty: Full-time, 36 hours per week (annualised contract), normally 5
    days/week between Monday – Sunday
  • Holidays: 28 days inclusive of bank holidays
  • Type of contract: Fixed term for 12 months
  • Board & Accommodation: Live-in, board & lodgings provided for monthly fee of £365
    deducted from salary


To provide us with support to a number of core functions within the centre, gaining knowledge, skills and experience within them in order to be a versatile resource that can assist in ensuring that excellent customer service is delivered throughout.


Functions to be covered:

• Customer Service/Reception

• Housekeeping

• Catering

• Bar

• Maintenance

• Health & Safety

You may be required to work at other locations operated by Mountain Training Limited.


• Assist with the maintenance of the climbing wall and rolling pool

• Drive customers to and from destinations in minibuses

• Learn skills and provide assistance within the hospitality functions to support the Housekeeping, Catering & Bar Teams

• Support the Customer Service, and Facilities (Health & Safety and Maintenance) teams, including providing night porter and fire marshal cover outside of normal working hours


Please review the Person Specification in the attached document.

To apply for the role please write in the notes column of the Person Specification why you believe you address each requirement and email it to by the closing date of 10th May 2024.

Download with Person Specification

  • Directly Responsible To: Housekeeping Team Leader
  • Directly Responsible For: To carry out the cleaning service of Plas y Brenin to a high   professional standard and to ensure a safe and healthy environment for all users

Primary purpose and scope of the role:

The post holders’ main purpose is to ensure that the accommodation, public areas and facilities are cleaned and serviced to the highest possible standards for all site users.

Working relationships

The post holder will work in a team of cleaning staff and general assistants and work closely with the reception team to ensure that all required tasks are carried out as necessary.


Main areas of responsibility

The post holder will adhere to all the operating policies, procedures, systems and working practices and comply with health and safety, legislation, contract requirements, and industry standards and protocols.  

  1. To work as a team to ensure that the facilities and accommodation that are needed by the customers are prepared to the required standard and ready for use at the appropriate time ensuring a successful customer experience.  
  2. To undertake any training in Health & Safety and COSHH and use appropriate PPE as required. 
  3. To work in an efficient and fair way, sharing tasks so that the team can function in a consistent manner and regardless of personnel on duty and enhancing a team spirit. 
  4. To comply with the procedure’s manual maintaining standards in order to deliver high customer experience, these should form the basis of daily, weekly and periodic tasks that ensure that high standards are achieved. 
  5. To carry out cleaning tasks in accordance to the procedures manual and use associated check sheets as required.
  6. To work with the Housekeeping Manager – identifying areas in need of improvement and investment.
  7. To assist the Housekeeping Manager to maintain correct levels of cleaning equipment, linen and consumables to enable staff to work in an efficient and cost-effective way.
  8. To work closely with the reception team planning to fulfill the future accommodation requirements of our customers including being able to adapt to meet the various individual requests.
  9. Attend other meetings appropriate to the role, being and ambassador for the charity ensuring the professional representation of the charity at all times. Be an ambassador for the company in all external engagements. 

General responsibilities:

  • Remain flexible and adaptable to any additional demand as it is confirmed, and to be available to work different hours including weekends / evenings as required.
  • Continually review own performance and development needs in conjunction with the Housekeeping manager, jointly setting targets for change and continuous improvement to enhance business performance and personal effectiveness. This may include a requirement to undertake additional training and / or personal development.
  • It must be understood that every employee has a responsibility to ensure that their work complies with all statutory requirements and with financial regulations of the company, and to ensure that all work functions are undertaken in accordance with health and safety legislation, codes of practice and the company’s policies and procedures as specified in the staff handbook. 
  • You are required to actively listen and engage at meetings, read employee communications and refer to company information wherever you are guided. Not following the rules in employment and keeping current on company developments and information will be viewed as a breach of your terms and conditions of employment and could lead to disciplinary action.
  • To ensure at the end of your shift that all cupboards and storage areas are tidied, re-stocked with cleaning materials and all equipment used is returned to its designated place. That all soiled linen is counted and entered on the soiled linen list

To apply for this role, please send your CV to We look forward to hearing from you!

Download with Person Specification

Title: Night-Time Site Support Worker
Hours of Work: 12:00pm – 9:00am
30 mins unpaid rest break
4 days on / 4 days off
Pay: National Minimum Wage

  • Fixed-term contract: 12 months
  • Patrol the buildings to ensure everything is safe during sleeping hours
  • Be a designated Fire Marshal
  • Provide light cleaning duties in between patrols
  • Cleaning of all public areas and weekly rota to be arranged.
  • Sort out and put away linen delivery in required store cupboards.
  • Prep and ready cleaning caddy/chemicals to enable housekeeping to get straight on.
  • Weekly linen counts ready to be entered on linen portal to keep stock levels correct.
  • Fire extinguisher checks and Fire Door Checks.
  • Any other duties within the skills and experience range of the job holder

To apply, please send your CV and cover letter to Alexandra Menniss at

Who we are

As a National Outdoor Centre, Plas y Brenin develops the people that develop the outdoor sector – from instructors to centre managers to expedition leaders to NGB officers to policymakers. This includes developing inspiring coaches, instructors and leaders in adventure sports, be they volunteers or working professionally in the sector, to better support people, from all backgrounds to get active in the outdoors.

By hosting conferences, symposiums and meetings, we bring together practitioners from across the UK (and beyond) to share learning, transfer good practice and raise standards. With a world-class reputation, this inspirational venue is also committed to helping individuals nurture their skills and confidence for independent adventures.