• Customer Service/Reception: Assist with front-of-house customer service, ensuring excellent customer experiences and supporting guests with queries and requests.
• Housekeeping: Provide support to the housekeeping team by maintaining cleanliness and ensuring high standards of accommodation for guests.
• Catering & Bar: Help with catering and bar operations, ensuring a welcoming environment and excellent food and beverage service for guests.
• Maintenance & Health & Safety: Assist with maintenance tasks and help implement health and safety procedures to ensure a safe environment for both guests and staff.
• Operational Support: Assist with various operational functions including security and out-of-hours support, ensuring the smooth running of all areas of the centre.
• Minibus Driver: Drive customers to and from course locations and travel interchanges in minibuses, ensuring their safety and comfort.
• Outdoor Instruction: Provide assistance with multi-activity courses and lead activities once qualified. These may include canoeing, kayaking, SUP, rock climbing, mountain walking, and more.
• Rolling Pool & Climbing Wall: Assist with the operation of the rolling pool and climbing wall, ensuring equipment is properly maintained and activities run smoothly.

Full-time: 1 April to 30 November 2026, 36 hours per week, typically 5 days per week (Monday – Sunday). Occasional late shifts and night-time working may be required, with annualised hours.

• Salary: £12.71 per hour
• Holidays: 28 days inclusive of bank holidays, pro-rata.
• Board & Accommodation: A limited number of live-in accommodation spaces are available for a monthly fee of £365, deducted from salary.

• Paid time-off to attend certain relevant NGB courses and gain qualifications. Costs for qualifications (excluding registration) will be covered by us, provided you fulfil the contract duration.
• Access to equipment stores and facilities for personal development.
• Development days to work towards qualifications

Essential:

• Full driving licence held for a minimum of 2 years (for driving minibuses).
• Active participation in outdoor activities such as climbing, walking, or paddling.

Desirable:

• First Aid certification (training provided if not already held).
• Climbing, water, mountain biking qualifications.
• Experience with trailer towing and/or training.

Essential:

• Previous experience in customer service or hospitality.

Desirable:

• Experience driving minibuses.
• Familiarity with outdoor activities and instructional experience.
• Experience in a similar outdoor or operational role.

Essential:

Strong communication skills.

• Ability to manage multiple tasks in a busy environment.
• Ability to work independently and as part of a team.
• Strong organisational and time-management skills.

Desirable:

• Ability to operate outdoor activity equipment.
• Knowledge of safety and risk management procedures.

Essential:

• Strong customer service orientation and dedication to delivering an excellent experience.
• Safety-conscious with an ability to respond to emergency situations effectively.
• Trustworthy, hardworking, and adaptable.
• Positive attitude with a “can-do” approach to all tasks.
• Flexibility to work in a variety of roles as needed.

Essential:

• Willingness to undergo further training as required, including First Aid, COSHH, and NGB qualifications.
• Ability to remain calm and focused under pressure, particularly during emergencies.