FAQs
COVID-19 Info Hub
We are continually monitoring any adjustments to government regulations closely and regularly communicating with existing customers about their bookings.
To help ease any uncertainty, customers can book with confidence, as we’re taking an ultra-flexible approach to bookings. In the event we are unable to run your booking with accommodation, we will work through the options below to find a solution that suits you:
- Offer you a non-residential course place, if this is possible, and refund the cost of your accommodation to you.
- Reschedule you to a later course date if you know your availability.
- Credit you with a gift voucher to the value of your course fee, allowing you to rebook at a later date if you are currently unsure of your future availability.
- Offer you a full refund.
For more information on what to expect when you join us for a residential course, take a look at our FAQs below:
Yes – we’re back offering all of our residential courses.
We have reviewed and will continue to thoroughly review our risk assessments for all activities delivered at Plas y Brenin in line with the latest available guidance. Our staff have undergone additional training to ensure that we can deliver an enjoyable and educational activity programme while continuing to observe social distancing and an enhanced hygiene regimen.
We have implemented extensive new measures to ensure your safety with us on-site, including;
- More frequent cleaning, particularly of high-traffic areas and frequent contact surfaces, such as door handles, light switches and tabletops.
- Social distancing measures and one-way systems around the centre are being maintained where necessary to enable customers and staff to move around the building in safety.
- Provision of hand sanitiser points at entrances and exits.
- Additional signage on-site to remind staff and customers to be COVID-19 aware.
- Adjustments to our housekeeping procedures; fresh linen and towels will only be topped up or provided on request.
We politely remind all customers to honour current government guidelines and not travel to Plas y Brenin if they have COVID symptoms, a positive COVID test or have come into contact with a positive case without having a double vaccination. Please get in touch with us if you are affected by these guidelines.
All of our facilities are now open to the public. The climbing wall is now available for use by customers as part of their course programme, and for exclusive hire; please contact us for details.
Please browse our website or get in touch with your available dates and area(s) of interest to find out details of our latest course availability. We are continuing to advertise course dates to enable your training, assessment or experience to resume as quickly as possible, but if we are forced to cancel you will be offered an alternative course place, a gift voucher for the full value of your booking, or a refund.
As is normally the case, if your course does not reach viable attendee numbers then we will likely need to cancel your course. In the event this happens, our customer service team will contact you to arrange either a transfer to another scheduled course, or a refund of your course fee. This is in line with our standard terms and conditions; please click here to access them.
There is a risk that another increase in infection rates will result in lockdown measures being applied at short notice. In the event this happens, we will contact you to discuss your booking in line with the options given above.
We currently recommend the usage of a private car to travel to Plas y Brenin, where we have extensive free parking available on site.
We would always recommend that course attendees have appropriate insurance in place prior to joining us for a course.
In the event you become unwell, please let a member of our team know as quickly as possible. We have measures in place to isolate customers or staff who become unwell, and to provide them with prompt medical care.
Yes – we will be using our larger minibuses to enable to maintain social distancing and asking customers who are participating as a household group to sit with each other to help make this process easier to manage. Minibuses will be regularly cleaned and disinfected as part of our new hygiene regimen.
We are also asking customers to wear masks or another form of face-covering while they are in a minibus with us. We will have spares available, but please bring your own with you if you have one.
Face coverings are no longer a legal requirement here in Plas y Brenin, except in shops and on public transport.
Please note that regulations relating to the use of face masks in Wales may be different to regulations in force in other home nations of the United Kingdom when your course takes place; please check before you travel or contact us for clarification.
